AwardAug 5, 2026, 09:04 AM
Concentrix & Currys Win NiCE International CX Excellence Award
AI Summary
Concentrix Corporation and its client Currys, the U.K.'s leading omnichannel technology retailer, have won the NiCE 2026 International CX Excellence Award for Excellence in Engagement Orchestration (EMEA). The award recognizes their success in transforming customer engagement through intelligent orchestration and personalized experiences, utilizing NiCE CXone to unify customer interactions. This collaboration resulted in double-digit gains, including an improved Net Promoter Score, from nearly six million annual customer interactions.
Key Highlights
- Concentrix and Currys won the NiCE 2026 International CX Excellence Award.
- The award was for Excellence in Engagement Orchestration (EMEA).
- Recognized for transforming customer engagement with intelligent orchestration and personalized experiences.
- Concentrix helped Currys use NiCE CXone to unify engagement across channels.
- The solution led to double-digit gains, including Net Promoter Score, from nearly six million annual customer interactions.
- Concentrix recently achieved Platinum status in NiCE's 360 Partner Program.
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