RegulatoryAug 6, 2026, 08:18 AM
Freshworks Freshservice Achieves FedRAMP 'In-Process' Status
AI Summary
Freshworks Inc. announced that its AI-powered platform, Freshservice, has achieved FedRAMP 'In-Process' status for Class C (Moderate) certification. This designation is a crucial step towards full authorization, allowing Freshworks to deliver modern service management software to U.S. federal government agencies. The company has partnered with Coalfire for the authorization process, and the FedRAMP environment will leverage AWS GovCloud (US).
Key Highlights
- Freshservice achieved FedRAMP 'In-Process' status for Class C (Moderate) certification.
- This is a significant step towards full authorization for U.S. federal government agencies.
- Freshservice is now listed on the FedRAMP Marketplace.
- Freshworks engaged Coalfire to guide the authorization process.
- The FedRAMP environment will be built on AWS GovCloud (US).
- Full certification will make Freshservice available to federal, state, local, and education organizations.
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