Quarterly UpdatesMay 28, 2026, 06:45 PM
Medirom Q1 2026 Business Update: Salon Revenue Per Customer +7.7% YoY
AI Summary
Medirom Healthcare Technologies Inc. reported its Q1 2026 business performance, highlighting a 7.7% YoY increase in salon Average Revenue Per Customer to 7,822 JPY, significantly above the industry average. Despite a 13.9% YoY decline in total salon customers, the company's repeat ratio improved to 78.0%. Medirom also advanced its hybrid staffing model, with independent contractors making up 45.1% of therapists, and continued its World ID partnership, achieving 10,552 new verifications in the quarter. The HealthTech Lav® business expanded its reach to 106 insurers and served 13,226 cumulative users, leveraging synergies with its salon therapists.
Key Highlights
- Salon Average Revenue Per Customer reached 7,822 JPY, up 7.7% YoY.
- Salon Total Customers decreased 13.9% YoY to 192,000 in Q1 2026.
- Salon Repeat Ratio improved to 78.0%, up 0.9 percentage points YoY.
- Independent contractors comprised 45.1% of therapists in Q1 2026.
- World ID recorded 10,552 new verifications in Q1 2026.
- HealthTech Lav® served 106 health insurance providers, up 8.2% YoY.
- HealthTech Lav® cumulative users reached 13,226, an increase of 3,525 YoY.
Price Impact
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