Quarterly ResultMay 28, 2026, 04:18 PM
Medirom Q1 2026 Revenue Per Customer +7.7%; HealthTech Users +3,525
AI Summary
Medirom Healthcare Technologies Inc. reported its Q1 2026 results, showing a 7.7% year-over-year increase in Average Revenue Per Customer to 7,822 JPY in its salon business, alongside an improved repeat ratio. However, the number of salons and total customers decreased. The company continued its strategic shift to a hybrid staffing model, with independent contractors comprising 45.1% of therapists. Its World ID partnership with Tools for Humanity resulted in approximately 31,000 total verifications, and the HealthTech business expanded to 106 health insurance providers with 13,226 cumulative users.
Key Highlights
- Q1 2026 Average Revenue Per Customer was 7,822 JPY, a 7.7% increase YoY.
- Number of salons decreased by 21 YoY to 287 in Q1 2026.
- Total customers declined by 13.9% YoY to 192,000 in Q1 2026.
- Repeat Ratio improved by 0.9 percentage points YoY to 78.0% in Q1 2026.
- Proportion of independent contractors reached 45.1% in Q1 2026, up from 29.8% YoY.
- World ID verifications totaled approximately 31,000 by end of Q1 2026, with 10,552 new verifications.
- HealthTech business serves 106 health insurance providers, an 8.2% increase YoY.
- Cumulative users for the Lav ® HealthTech service reached 13,226, an increase of 3,525 YoY.
Price Impact
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