NICE and Konecta Partner to Scale AI-First CX Globally
NICE Ltd. announced a strategic partnership with Konecta, a global leader in customer experience and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. Konecta will integrate NICE's CX AI platform, CXone, and NICE Cognigy's generative and agentic AI technology into its own open platform. This collaboration aims to deliver industry-ready AI solutions, operational efficiency, improved service quality, and secure AI adoption, with Konecta becoming a fully certified Global Platinum Partner. Additionally, NICE launched a joint solution with ServiceNow to unify real-time customer engagement with enterprise-wide workflows, moving CX from reactive support to proactive resolution.
Key Highlights
- NICE partnered with Konecta to scale AI-first customer experience globally.
- Konecta becomes a fully certified Global Platinum Partner of NICE.
- The partnership integrates NICE's CXone platform and Cognigy's AI technology.
- Aims to accelerate time-to-value with standardized, industry-ready AI solutions.
- Focuses on operational efficiency at scale through automation of complex processes.
- Designed to improve service quality and customer satisfaction.
- Ensures secure, compliant AI adoption aligned with industry-specific regulatory requirements.
- NICE also launched a joint solution with ServiceNow to unify real-time customer engagement with enterprise workflows.
Price Impact
More from NICE