PartnershipMay 13, 2026, 08:01 AM
TTEC Digital Signs Strategic Collaboration with AWS
AI Summary
TTEC Digital, a subsidiary of TTEC Holdings, Inc., announced a strategic collaboration agreement (SCA) with Amazon Web Services (AWS). This partnership aims to accelerate the adoption of Amazon Connect by leveraging AI-powered customer experience transformation. TTEC Digital will help organizations move beyond basic cloud migration to fully utilize AI, automation, and real-time data within Amazon Connect, delivering intelligent self-service and agent assist capabilities while modernizing legacy contact center platforms.
Key Highlights
- TTEC Digital signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS).
- The collaboration aims to accelerate Amazon Connect adoption through AI-powered CX transformation.
- TTEC Digital will help organizations leverage AI, automation, and real-time data within Amazon Connect.
- The agreement includes delivering intelligent self-service and agent assist capabilities.
- It also focuses on modernizing legacy contact center platforms.
- TTEC Digital will utilize proven deployment frameworks and direct collaboration with AWS product teams.
- The partnership seeks to reduce cost and complexity while accelerating AI capabilities into production.