New LaunchJun 22, 2026, 09:03 AM
Zoom Unveils New AI Capabilities for Virtual Agent & CX Platform
AI Summary
Zoom Communications, Inc. announced new AI capabilities for its Zoom Virtual Agent (ZVA) and Zoom CX platform. These enhancements, including Agent Architect and Agent Performance Suite, aim to help organizations build AI agents faster, optimize performance, and deliver more personalized customer experiences. The updates also feature an enhanced customer context layer, outcome-based pricing, and multi-location deployment options to scale AI-powered services efficiently.
Key Highlights
- Introduced Agent Architect for generative AI agent creation from simple prompts.
- Launched Agent Performance Suite to test, validate, and optimize AI agents.
- Added Quality Management for Zoom Virtual Agent to evaluate AI and human interactions.
- Enhanced customer context layer across Zoom CX for more personalized experiences.
- Introduced outcome-based pricing option for AI automation costs.
- Enabled multi-location deployments for scaling AI-powered customer experiences.
Price Impact
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