Business UpdateMay 22, 2026, 05:17 PM
8x8 Completes Fuze Platform Upgrade; Details FY26 Business Strategy
AI Summary
8x8, Inc. detailed its business strategy and operations for the fiscal year ended March 31, 2026, highlighting the successful completion of the multi-year Fuze platform upgrade by December 31, 2025. The company emphasized its integrated AI-powered Platform for CX, which unifies contact center, business communications, and APIs, targeting mid-market, small and mid-sized enterprise, and public sector organizations. 8x8 also outlined its go-to-market approach, innovation efforts, and commitment to human capital development, including significant investments in AI capabilities and employee training.
Key Highlights
- Completed upgrade of all customers from legacy Fuze platform to 8x8 platform by December 31, 2025.
- Annual revenue from customers using three or more products represents over one-third of recurring revenue in fiscal 2026.
- Held at least 422 patents as of March 31, 2026, with 54 United States and foreign patent applications pending.
- As of March 31, 2026, had 1,819 full-time employees globally, with 70% located outside the United States.
- Employees completed over 16,100 hours of structured learning in fiscal 2026.
- Achieved 77% employee engagement in the most recent survey, with 79% participation.
- Services are available in over 100 countries and territories through carrier partnerships.
Price Impact
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