DealsJun 30, 2026, 03:01 AM
Freshworks' Freshservice Selected by Vanquis Bank for Digital Transformation
AI Summary
Freshworks announced that Vanquis, a leading UK specialist bank, has selected its Freshservice platform. This AI-powered service operations platform will support Vanquis' digital transformation, aiming to simplify technology, improve governance, and deliver faster, more consistent service experiences. Freshservice was chosen for its ease of use, rapid time to value, and AI capabilities, enabling Vanquis to automate workflows and streamline service delivery.
Key Highlights
- Vanquis, a leading UK specialist bank, selected Freshservice.
- Freshservice will serve as its AI-powered service operations platform.
- Supports Vanquis' 'Gateway programme' digital transformation initiative.
- Aims to simplify technology, improve governance, and scale efficiently.
- Unifies service management, asset visibility, and workflow automation.
- Selected for ease of use, rapid time to value, and AI capabilities.
- Includes Freddy AI for faster issue resolution and automation.
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