AwardJul 29, 2026, 11:58 AM
Freshworks Named Gartner Leader for IT Service Management Platforms
AI Summary
Freshworks Inc. announced its recognition as a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms. This achievement is attributed to the company's rapid customer growth and the comprehensive nature of its unified service operations platform. Freshworks' Freshservice platform integrates IT Service, Operations, Asset, and Enterprise Service Management with domain-specific AI, enabling quick implementation and significant ROI for customers.
Key Highlights
- Freshworks named a Leader in 2026 Gartner Magic Quadrant for ITSM Platforms.
- Gartner evaluation based on Completeness of Vision and Ability to Execute.
- ITSM market reached nearly $9 billion in 2025, growing 13.74% year-over-year.
- Freshservice customers report 97.8% CSAT and 75% average first contact resolution.
- Freshservice implementation averages under 90 days.
- Customers achieve 168% ROI and a six-month payback period with Freshservice.
Price Impact
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