AwardJul 1, 2026, 09:02 AM
IBEX Announces 2026 CX Leadership Award Winners
AI Summary
IBEX Ltd announced the winners of its 2026 CX Leadership Awards, honoring top customer experience innovators globally. The awards recognized leaders who demonstrated innovation, measurable business impact, and excellence in advancing CX practices, particularly highlighting the transformative role of AI. The ceremony took place at Customer Contact Week (CCW) in Las Vegas, celebrating individuals from companies like Bank of America, Vistra Corp., and UnitedHealthcare for their contributions to seamless and intelligent customer journeys.
Key Highlights
- IBEX recognized top CX innovators, leaders, and pioneers at its Fifth Annual CX Leadership Awards.
- Winners were selected based on innovation, measurable business impact, and leadership excellence.
- Ashley Ross (Bank of America) was honored for expanding generative AI tools to improve CX.
- Patrick O’Shea (Vistra Corp.) was recognized for deploying AI-powered agent assist tools.
- Matthew Caron (Owner.com) integrated AI to eliminate backlogs by 80% and secure $2.4M in savings.
- Virginia Snedeker (Cox Automotive) designed an automated rules engine, delivering $6.3M in savings.
- Lucy Sotelo (UnitedHealthcare) leveraged AI to eliminate friction for vulnerable populations.
Price Impact
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