Management ChangeJun 17, 2026, 09:01 AM
IBEX Appoints Shannon Hodges as SVP of Wave iX
AI Summary
ibex announced the appointment of Shannon Hodges as Senior Vice President of Wave iX, the company's AI-powered customer experience solutions suite. In this role, Hodges will be responsible for leading the growth and expansion of Wave iX, working with clients to accelerate AI adoption and optimize CX operations. He brings over 25 years of experience in sales, support, customer care, and business development, having previously served as Head of Customer Growth at AmplifAI, where his team contributed to a 25% ARR increase in 2025.
Key Highlights
- Shannon Hodges appointed Senior Vice President of Wave iX at ibex.
- Hodges will lead the growth and expansion of ibex's AI-powered customer experience solutions suite.
- He will report to Michael Darwal, Chief AI and Digital Officer.
- Hodges brings over 25 years of experience in sales, support, customer care, and business development.
- Previously, he was Head of Customer Growth at AmplifAI, contributing to a 25% ARR increase in 2025.
- He held senior leadership roles at Opendoor, GoDaddy, SiriusXM, and Convergys.
Price Impact
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