PartnershipJul 29, 2026, 09:08 AM
SoundHound AI expands MUSC Health AI agent 'Emily' to pharmacies
AI Summary
SoundHound AI Inc. announced the expansion of its AI agent "Emily" with MUSC Health, extending support to retail and specialty pharmacy operations. This builds on a successful collaboration that has already managed over 2.2 million patient calls since 2024. The expanded AI agent allows patients to independently process prescription refills, receive status updates, and access pharmacy information, aiming to improve operational efficiency and patient satisfaction. This implementation is noted as one of the first agentic voice integrations for an Epic system.
Key Highlights
- SoundHound AI expanded its "Emily" AI agent to MUSC Health's retail and specialty pharmacy operations.
- The AI agent has successfully handled over 2.2 million patient calls across the health system since 2024.
- Patients can now use "Emily" for prescription refill requests, status updates, and pharmacy information.
- This expansion represents one of the first agentic voice implementations for an Epic system.
- MUSC Health aims to enhance patient experience and reduce administrative burden through this digital transformation.
- SoundHound AI's COO emphasized the AI agents' ability to scale securely within complex healthcare environments.
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