| Metric | Value ($ M) | Q1 FY26 |
|---|---|---|
| Revenue | 190.17 | 4.9% |
| Total Income | 190.17 | 4.9% |
| Expenditure | 185.79 | 2.8% |
| PBT | -0.21 | 93.1% |
| Net Profit | -1.20 | 72.2% |
| OPM | 2.30% | 1.99pp |
| NPM | -0.63% | 1.75pp |
| EPS | -0.01 | 66.7% |
8x8, Inc. Reports Record Revenue in First Quarter of Fiscal Year 2027
05 Aug 2026 · 5 Aug, 1:45 am
Summary
8x8, Inc. announced a strong start to fiscal year 2027, reporting record total revenue of $190.2 million and service revenue of $185.3 million for the first quarter, marking the fifth consecutive quarter of year-over-year revenue growth. The company saw improvements in both GAAP operating income, which rose to $4.4 million, and non-GAAP net income, which increased to $13.6 million. Management highlighted the practical application of AI solutions and the company's unified platform strategy as key drivers, expressing optimism about continued disciplined execution for long-term growth and shareholder value.
Key Highlights
- 1
8x8, Inc. reported record total revenue of $190.2 million for the first quarter of fiscal year 2027, a 5% increase compared to $181.4 million in the first quarter of fiscal year 2026.
- 2
Service revenue also reached a record $185.3 million in Q1 FY27, up 5% year-over-year from $176.3 million in Q1 FY26.
- 3
The company achieved its fifth consecutive quarter of year-over-year revenue growth.
- 4
GAAP operating income improved significantly to $4.4 million in Q1 FY27, compared to $0.6 million in the prior year's first quarter.
- 5
Non-GAAP net income rose to $13.6 million in Q1 FY27, an increase from $10.7 million in Q1 FY26.
- 6
Cash provided by operating activities was $17.0 million for the first quarter of fiscal year 2027, up from $11.9 million in the same period last year.
- 7
Adoption of AI solutions accelerated, with customers using AI Studio to build a wide variety of AI agents.
Management Comments
Samuel Wilson
We delivered a strong start to fiscal 2027, exceeding our guidance for revenue, non-GAAP operating margin and operating cash flow, while continuing to build momentum across the business. Organizations are looking for practical ways to use AI to improve customer experiences and employee productivity without adding complexity. Our strategy has been to build a unified platform that brings together communications, customer engagement and AI, making it easier for customers to achieve those outcomes. We are encouraged by the progress we are seeing across the business and remain focused on disciplined execution to drive long-term growth and shareholder value. We delivered a strong start to fiscal 2027, with record service revenue, our fifth consecutive quarter of year-over-year revenue growth, and results that exceeded our guidance ranges for revenue, non-GAAP operating margin and operating cash flow. Usage-based revenue grew more than 60% year over year, helping drive service revenue growth of 5% compared to the first quarter of fiscal 2026, and both GAAP and non-GAAP operating profit increased. These results matter not only because of what we delivered in the quarter, but because of what they suggest about the progress of our broader transformation. After several years of investment in the 8x8 Platform, we are beginning to see that work translate into broader customer adoption and improved business performance. What gives me the most confidence is what sits beneath the financial results. Customers are adopting more of the platform, using our AI capabilities in production environments and increasingly recognizing the breadth of what 8x8 can now deliver.
Kevin Kraus
We continue to execute against a financial model designed to support long-term value creation. As customers increasingly adopt our usage-based communications and AI solutions, revenue mix will continue to evolve. While those offerings carry a different gross margin profile than SaaS software subscriptions, they also expand our market opportunity and contribute meaningful operating profit and cash flow as they scale. Our focus remains on growing operating income dollars, generating cash and allocating capital with discipline.
Informational and educational content only. Not investment advice.