| Metric | Value ($ M) | Q2 FY25 | Q3 FY24 |
|---|---|---|---|
| Revenue | 519.14 | 1.1% | 1.9% |
| Total Income | 519.14 | 1.1% | 1.9% |
| Expenditure | 506.81 | 2.5% | 1.9% |
| PBT | 0.05 | 98.6% | 100.5% |
| Net Profit | -13.37 | 67.3% | 36.7% |
| OPM | 2.38% | 1.30pp | 0.06pp |
| NPM | -2.58% | 1.02pp | 1.41pp |
| EPS | -0.28 | 64.7% | 36.4% |
TTEC Announces Q3 2025 Financial Results: Revenue $519.1 Million
04 May 2026 · 4 May, 7:51 am
Summary
TTEC Holdings, Inc. reported financial results for the third quarter ended September 30, 2025. The company's GAAP revenue was $519.1 million, a 1.9 percent decrease compared to the prior year. GAAP income from operations was $12.3 million, or 2.4 percent of revenue. The Non-GAAP Adjusted EBITDA was $43.4 million, or 8.4 percent of revenue. The company reiterated its outlook for the full year 2025 and announced a term extension of its credit facility.
Key Highlights
- 1
Third quarter 2025 GAAP revenue was $519.1 million, a 1.9 percent decrease compared to the prior year.
- 2
The company's third quarter 2025 GAAP income from operations was $12.3 million, or 2.4 percent of revenue.
- 3
Non-GAAP Adjusted EBITDA for the third quarter 2025 was $43.4 million, or 8.4 percent of revenue.
- 4
Third quarter 2025 GAAP fully diluted net loss per share was $0.23 compared to net loss per share of $0.40 in the prior year.
- 5
TTEC Digital's third quarter 2025 GAAP revenue was $121.9 million, an increase of 5.4 percent compared to the year ago period.
- 6
TTEC Engage's third quarter 2025 GAAP revenue was $397.2 million, a 4.0 percent decrease from the year ago period.
Management Comments
Ken Tuchman
"Our third quarter 2025 financial performance delivered to plan as we continue to balance operational excellence with investments in innovation and growth. As expected, our Engage third quarter profitability was down compared to the prior year. This short-term decline was the result of expenses ahead of our fourth quarter healthcare seasonal ramps and planned investments for future growth. Consequently, our Engage operating margins this quarter do not reflect the momentum we are seeing in the underlying business. Our digital first approach that blends AI and analytics with CX technical expertise and operational excellence continues to resonate in the market with both new and existing clients." “In TTEC Engage, we added new significant clients, expanded our existing client relationships with our full portfolio of CX services, and deployed AI in over a hundred programs across numerous customers. In TTEC Digital, we closed many meaningful new clients this quarter and grew our professional services revenue with our AI focused partners. Looking ahead, every organization today faces an immediate mandate to transform. With our end-to-end AI-enabled technology and services platform, we are well-positioned to drive each client's vision forward,"
Kenny Wagers
“Although our third quarter results reflect a decline in profitability compared to the prior year, they were in line with our expectations. In TTEC Digital, we continue to diversify and scale with our CX technology partners as the market shifts from legacy infrastructure to enterprise-wide digital transformations in the cloud. We are pleased with the growth from our new partnerships, recognizing the remix is creating temporary pressure on the segment’s revenue and profit margins. In TTEC Engage, the profitability decline was expected as we incurred up-front expenses to grow key clients and ramp for higher fourth quarter healthcare seasonality. We are confident the Engage fourth quarter profitability will deliver year over year growth both in the quarter and for the second half of the year,”
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