TTEC Holdings, Inc.

TTEC Holdings, Inc. has entered into the Twelfth Amendment to its Amended and Restated Credit Agreement. The amendment, effective October 1, 2026, reduces the aggregate revolving credit commitments by $15 million to $960 million and caps outstanding loans at $950 million. It also extends the period for a lower applicable margin on revolving loans until November 15, 2026, with increased margins set to take effect on November 16, 2026, unless further amended. The company paid an upfront fee of $2.4 million to the lenders.

TTEC Holdings, Inc. announced its second quarter 2026 financial results, which fell short of expectations, leading to a revised full-year outlook for its Engage segment. Concurrently, the company's Board of Directors authorized an evaluation of strategic alternatives for its TTEC Digital business to maximize shareholder value, with PJT Partners serving as financial advisor. Despite the challenging quarter, the Digital segment is performing in line with expectations, and the company remains focused on strengthening operations and debt reduction.

TTEC Holdings reported a decline in its second-quarter 2026 financial results, with revenue decreasing to $455.5 million from $513.6 million year-over-year. The company's net loss attributable to stockholders widened to $15.4 million, compared to a net loss of $8.0 million in the prior year's quarter. Despite the financial downturn, TTEC secured a waiver for its net leverage ratio covenant and an Eleventh Amendment to its Credit Agreement, modifying key financial covenants to provide greater flexibility.

TTEC Holdings, Inc. announced the schedule for its upcoming earnings release and conference call. The company plans to release its earnings results after market close on Monday, August 10, 2026, accompanied by a press release. A live webcast and conference call for investors will follow on Tuesday, August 11, 2026, at 8:30 a.m. ET.

TTEC Holdings, Inc. announced the release of its latest Customer Strategist Journal issue, titled "CX Under Pressure." This publication highlights the forces reshaping customer experience (CX) and the strategic shifts brands need to make to remain competitive, especially with the rapid advancements in AI. The journal's cover story, "The State of CX: A New Era Needs New Rules: 7 Shifts Every Brand Must Make to Survive the CX Evolution," identifies critical changes driven by AI adoption, evolving customer expectations, and privacy concerns. TTEC's CEO, Ken Tuchman, emphasized that AI is raising expectations faster than most organizations realize, necessitating a redefinition of the relationship between people, technology, and trust.

TTEC Digital, a division of TTEC Holdings, Inc., has been awarded Platinum Partner status in the NiCE 360 VISION Partner Program, the highest tier available. This recognition highlights TTEC Digital's market leadership and ability to deliver transformative outcomes for customers through AI-powered customer experience solutions. The partnership aims to help clients achieve significant benefits, including cloud migration savings, improved CX transformation ROI, and enhanced contact center modernization. Additionally, TTEC Digital was selected as a launch partner for the upcoming NiCE AI Specialization Program.

TTEC Holdings, Inc. announced the launch of TTEC VeriCycle, an AI-powered claims validation and contact center empowerment solution for healthcare organizations. This new offering is designed to proactively identify and resolve claims issues before submission, thereby improving accuracy, reducing denials, and accelerating reimbursement. VeriCycle combines AI automation, workflow intelligence, and healthcare analytics to address challenges like rising denial rates and administrative costs, supporting key revenue cycle management functions for both payers and providers.

TTEC Holdings, Inc. announced the launch of TTEC Titan , an AI-powered security platform designed to secure remote customer experience (CX) operations and distributed contact center workforces. The platform integrates AI-powered threat detection, real-time behavioral monitoring, fraud prevention, and compliance management. TTEC Titan aims to enable enterprises to scale remote CX confidently without compromising security, performance, or operational control, building on TTEC's 20 years of experience in remote CX.

TTEC Holdings, Inc. successfully completed its re-domestication from Delaware to Texas, effective May 22, 2026, following stockholder approval at its 2026 Annual Meeting. At the meeting, stockholders also elected seven directors, ratified PricewaterhouseCoopers LLP as the independent auditor for 2026, and approved executive compensation on an advisory basis. The re-domestication did not result in any change to the company's business, management, or existing contractual obligations.

TTEC Holdings, Inc. announced a seven-year contract extension with Volkswagen Group UK, continuing their strategic collaboration on customer experience (CX) and AI-enabled digital transformation. Under the renewed agreement, TTEC will provide customer care, case management, connected vehicle support, and AI-enabled omnichannel contact center solutions from its Leeds and Cairo operations. This partnership, which began in 2020, supports multiple Volkswagen Group brands and aims to deliver seamless, data-driven customer experiences.