PartnershipMay 21, 2026, 04:02 AM
TTEC Extends 7-Year Contract with Volkswagen Group UK
AI Summary
TTEC Holdings, Inc. announced a seven-year contract extension with Volkswagen Group UK, continuing their strategic collaboration on customer experience (CX) and AI-enabled digital transformation. Under the renewed agreement, TTEC will provide customer care, case management, connected vehicle support, and AI-enabled omnichannel contact center solutions from its Leeds and Cairo operations. This partnership, which began in 2020, supports multiple Volkswagen Group brands and aims to deliver seamless, data-driven customer experiences.
Key Highlights
- TTEC extended its contract with Volkswagen Group UK for seven years.
- The collaboration focuses on delivering class-leading CX and AI-enabled digital transformation.
- TTEC will provide customer care, case management, and AI-enabled omnichannel contact center solutions.
- Services will be delivered from operations in Leeds and Cairo, Egypt.
- The contract supports Audi, Škoda, SEAT, CUPRA, Volkswagen Passenger Cars, and Volkswagen Commercial Vehicles brands.
- TTEC and Volkswagen Group UK have been modernizing customer operations since 2020.
Price Impact
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