New LaunchMay 28, 2026, 05:35 PM
TTEC Launches AI-Powered Titan Platform for Secure Remote CX Operations
AI Summary
TTEC Holdings, Inc. announced the launch of TTEC Titan , an AI-powered security platform designed to secure remote customer experience (CX) operations and distributed contact center workforces. The platform integrates AI-powered threat detection, real-time behavioral monitoring, fraud prevention, and compliance management. TTEC Titan aims to enable enterprises to scale remote CX confidently without compromising security, performance, or operational control, building on TTEC's 20 years of experience in remote CX.
Key Highlights
- TTEC launched TTEC Titan , an AI-powered security platform for remote CX operations.
- The platform combines AI-powered threat detection, real-time behavioral monitoring, and fraud prevention.
- It offers compliance support for global security standards including SOC 2 and PCI-DSS.
- TTEC's remote CX model enables recruitment cycles up to 25x faster.
- The model has led to 20%-40% higher retention rates for associates.
- It achieved up to 97% reduction in wait times during healthcare surges.
- Showed an 11% increase in bundled conversions for insurance clients.
Price Impact
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