Affle (India) Ltd Granted 12th Patent in India for AI-Driven Conversational Agent System

Affle (India) Ltd has been granted another patent in India, the 12th out of a total IP portfolio of 36 Patents. The patent is for a 'System for switching and handover between one or more intelligent conversational agents'. This system enables seamless switching and handover between different intelligent systems or services, ensuring uninterrupted user experience across digital platforms. It intelligently determines which system or agent is better suited to handle a specific task based on multiple factors. This patent is aimed at enhancing Affle's AI-driven capabilities to power next-gen customer-centric technologies, allowing ads to adapt dynamically based on user behaviour and various device transitions with multi-channel attribution. The inventors of this patent include Anuj Khanna Sohum, Charles Yong and Madhusudana Ramakrishna.