New Launch5 May 2025, 11:27 am
Airtel Business Launches 'Business Name Display' for Enterprises, Boosting Customer Engagement
AI Summary
Airtel Business has launched an industry-first solution called 'Business Name Display' (BND). This service enables businesses to display their brand name on the recipient's mobile screen during outgoing calls, fostering trust and helping customers distinguish legitimate business calls from spam. The BND solution was successfully piloted with over 250 businesses across sectors, leading to an impressive increase in customer engagement.
Key Highlights
- Airtel Business launches 'Business Name Display' (BND) to enhance customer engagement for enterprises.
- The service displays the brand name on the recipient's mobile screen during outgoing calls, fostering trust and distinguishing legitimate business calls from spam.
- The solution was successfully piloted with over 250 businesses across sectors, leading to increased customer engagement.
- Businesses can distinguish themselves from unknown calls, build trust, and enhance their brand reputation.
- The service improves the customer experience and call answer rates.