Capillary Technologies Secures Five-Year, ~USD 20 Million Strategic Deal with One of the Largest Retailers in the United States

Capillary Technologies, a global leader in Al-powered loyalty and customer engagement solutions, has announced a five-year agreement with one of the largest retailers in the United States and a Fortune 50 company. The total contract value is more than $20mn. Capillary will support the retailer in advancing its customer engagement and loyalty capabilities through intelligent, Al-driven decisioning. The partnership will focus on enhanced personalization & engagement, Al-driven offer optimization (aiRA), and real-time customer intelligence. Capillary’s Al-powered platform will enable the retailer to deliver personalized and relevant customer experiences, enhance member engagement and lifecycle value, improve promotional effectiveness and efficiency using aiRA’s Al-driven decisioning, and enable real-time, data-driven marketing and loyalty strategies.