Firstsource Named Leader in Generative AI and Agentic AI Services

Firstsource Solutions Limited has been recognized as a Leader in three midsize quadrants across two ISG Provider Lens® 2026 reports. The company achieved Leader status in Generative AI Services for Strategy and Consulting Services, and Development and Deployment Services for the second consecutive year. Additionally, Firstsource is a first-time Leader in Agentic AI Services for Agentic AI Development and Deployment Services. These recognitions highlight Firstsource's comprehensive approach to AI-native operations, from strategy and implementation to ongoing operations, powered by its Kairos operating system. The ISG reports specifically praised Firstsource's operations-led AI strategy, reusable domain engineering, and its Agentic AI Studio and Intelligent Context Framework for enabling scalable and controlled AI-driven operations.