Firstsource Solutions Ltd: Recognized as a Leader in 2025 NelsonHall NEAT Evaluation for CX Services Transformation

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, has been named a Leader in CX Services Transformation in the NelsonHall NEAT Evaluation for CX Services Transformation. The assessment was based on Firstsource’s ability to deliver transformation at scale across the full CX lifecycle. NelsonHall highlighted Firstsource’s AI-powered platforms, deep vertical expertise, and outcome-based commercial models as core strengths. The report also noted measurable revenue and efficiency impact across industries, ongoing investments in talent, multilingual AI innovation, and targeted acquisitions as key enablers of Firstsource’s CX transformation leadership.