Firstsource Solutions Ltd Unveils UnBPO™, Acquires AccunAl, Ascensos, and Qulntessence, Partners with WebID and Microsoft

Firstsource Solutions Ltd, a leading provider of business process management (BPM) services, has announced its bold new direction, UnBPO™, a transformative shift away from traditional outsourcing models. The company has also announced the acquisition of Jaipur-based AccunAl, India-based Qulntessence Business Solutions & Services, and UK-headquartered Ascensos. These acquisitions aim to strengthen AI development services, expand mid and back-office RCM capabilities, and enhance customer experience outsourcing for retail and eCommerce businesses. Firstsource has also partnered with WebID Group, a leading digital identification provider, and Microsoft to deliver future-ready Trust & Safety solutions and digital transformation services to its global clients. The company has also invested in building a proprietary domain-centric large language model (LLM) specific to the mortgage process under the relAl suite.