Fusion CX to Acquire German CX Firms impacx, tel-inform

Fusion CX Limited, through its UK subsidiary Fusion BPO Services Limited, has signed a binding agreement to acquire 100% of the share capital of Germany-based impacx solutions GmbH, tel-inform solutions GmbH, and impacx services GmbH (collectively 'impacx'). This acquisition marks Fusion CX's entry into the German market. Impacx, which has been utilizing AI in live operations since 2018, reported revenues of approximately €11.9 million (about $13.2 million) in 2025 and employs around 250 individuals. The deal is subject to regulatory and statutory approvals. The acquisition is expected to add impacx's client base in German-speaking Europe, its AI-native data platform, and its virtual front-office business to Fusion CX's portfolio. This is Fusion CX's 17th overall acquisition.