HCLTech and Cisco Launch AI-Powered Fluid Contact Center Solution

HCLTech, a leading global technology company, has launched an enhanced version of its Fluid Contact Center solution in collaboration with Cisco. The solution features AI and cloud-enabled capabilities to transform customer engagement, combining Cisco’s AI-powered and cloud-based Webex Contact Center platform with HCLTech's expertise in Contact Center as a Service (CCaaS) transformation. The solution offers multilingual virtual agents, conversational IVR, agent-assist tools, analytics, proactive monitoring, and industry-specific use cases. It supports guided migration to CCaaS, simplifies technology adoption, and provides end-to-end experience assurance.