HCLTech and Microsoft Expand Strategic Partnership to Transform Contact Centers with Generative AI and Cloud-based Solutions

HCL Technologies Ltd. announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact center solutions. The expansion includes the transfer of Nuance's Enterprise Professional Services business to HCLTech, making it the exclusive professional services partner for existing customer contracts. HCLTech will also become the preferred partner to support the migration of existing Nuance Enterprise Professional Services customers to Microsoft Dynamics 365 Contact Center. The partnership aims to operate a Nuance Migration Factory to migrate Nuance solutions efficiently and at scale, while expanding the Contact Center as a Service (CCaaS) business for both HCLTech and Microsoft. HCLTech will serve as a leading partner for new Microsoft Dynamics 365 Contact Center implementations and enhance its offerings by making Microsoft Dynamics 365 Contact Center its preferred contact center solution.