HCLTech Infuses Generative AI into MRO Solution to Boost Asset Utilization

HCLTech, a leading global technology company, has added generative AI (GenAl) capabilities to its maintenance, repair and overhaul (MRO) solution, iMRO/4. The GenAl bot aims to streamline and simplify service instructions, significantly shorten complex asset maintenance processes in SAP S/4HANA, and enable a comprehensive natural language inspection and repair findings report based on operative data within SAP S/4HANA. HCLTech iMRO/4, a global SAP EAM partner and SAP co-development partner, helps enterprises improve their processes across the maintenance lifecycle, including engineering, operations, scheduling, supply chain, customer engagement and support.