Business Update19 Dec 2023, 06:06 pm
HGS Agent XTM 23 release unlocks the power of generative AI for contact centers
AI Summary
Hinduja Global Solutions (HGS) has launched HGS Agent XTM, a single, integrated artificial intelligence (AI), automation, and analytics powered user interface providing a state-of-the-art backbone for world-class contact center operations. The new solution streamlines call center agent workflows and enhances customer interactions by utilizing AI to turn conversations into data and extract insights.,
Key Highlights
- HGS Agent XTM unlocks the ability of contact center agents to be more effective
- HGS Agent XTM leverages the power of generative AI to turn conversations into data and extract insights
- HGS Agent XTM streamlines call center agent workflows and enhances customer interactions