HGS Launches AI-Powered Digital CX and Data Innovation Hub in Waterloo, Canada, Creating 150 Jobs

HGS, a global leader in technology solutions, cybersecurity and consulting, digital customer experiences (CX), and applied-AI business process management (BPM), announced the opening of its newest AI-powered digital customer experience and Data & Analytics innovation center in Waterloo, Ontario. This expansion marks a significant milestone in HGS’s commitment to digital transformation, data-driven innovation, and creating high-quality career opportunities in Canada’s fastest-growing city. The new facility will serve as a hub for digitally enabled customer engagement, leveraging AI-powered automation, analytics, and cloud-based solutions to redefine customer interactions. The Waterloo center will initially create up to 150 jobs, offering a diverse range of opportunities including digitally focused jobs in automation, data analytics, and AI, as well as customer experience agents, talent management, HR, support staff, operation management, and engineering.