New Launch27 Oct 2025, 08:17 am
HGS launches AI-powered Interaction Intelligence to drive next-gen CX and unlock strategic value
AI Summary
Hinduja Global Solutions (HGS) has announced the launch of Interaction Intelligence, an enterprise-grade AI solution that transforms Quality Assurance (QA) into a strategic asset, delivering actionable insights and intelligence into clients’ voice. The solution enables enterprises to analyze nearly 100% of customer interactions across omni-channels, providing deep visibility into compliance, agent performance, and customer loyalty drivers. The benefits of deploying the solution include enhanced CX, cost competitiveness, brand reputation improvement, and actionable insights into trends to support strategic decision-making.
Key Highlights
- HGS launches AI-powered Interaction Intelligence solution
- Transforms QA from routine function to strategic asset
- Analyzes nearly 100% of customer interactions across omni-channels
- Provides deep visibility into compliance, agent performance, and customer loyalty drivers
- Expected to drive growth in the CSS market, reaching $73.4 billion by 2028