Infosys and MIT Technology Review Insights Report Reveals the Critical Role of Psychological Safety in Driving AI Initiatives — with 83% of Business Leaders Reporting a Measurable Impact

A new global report by Infosys and MIT Technology Review Insights reveals that 83 percent of business leaders believe psychological safety directly impacts the success of enterprise AI initiatives. The report highlights how employees often hesitate to experiment, challenge assumptions or lead projects due to fear of backlash, which undermines innovation even when the technology capabilities exist. Despite major investments in AI, workplace fear remains one of the biggest barriers to adoption. The report finds that human factors, such as fear of failure, unclear communication and limited leadership openness, often prevent employees from fully engaging with AI initiatives. Organizations may have the tools and strategies in place, but without psychological safety, adoption falters. The report emphasizes that scaling AI is as much about building trust and resilience within the workforce as it is about deploying cutting-edge systems.