New Launch28 Apr 2025, 11:07 am
RateGain Launches First CRS Integrated AI Voice Agent for Hotels
AI Summary
RateGain Travel Technologies Limited has launched UNO VIVA, the first CRS integrated AI voice agent built for hotels. UNO VIVA, built on UNO—RateGain's AI-powered hotel commerce platform, manages reservation-related calls with high efficiency and responsiveness. It addresses the gap of unanswered voice reservations by providing hotels with an always-on, intelligent assistant that reduces front desk workload and delivers consistent service across every interaction.
Key Highlights
- RateGain Travel Technologies Limited launches UNO VIVA, the first CRS integrated AI voice agent for hotels.
- UNO VIVA is built on UNO—RateGain's AI-powered hotel commerce platform to streamline and optimize the reservation journey for hotels.
- UNO VIVA manages reservation-related calls with high efficiency and responsiveness, addressing 90% of inbound calls in hotels that are repetitive yet inconsistent responses often lead to missed opportunities.
- UNO VIVA provides a scalable, intelligent solution to reduce operational strain, recover lost revenue, and ensure consistent guest experience.
- UNO VIVA is now available for hotels worldwide.