Star Health Unveils ‘Know Your Policy’: A Simplified Guide to Health Insurance Coverage

Star Health and Allied Insurance Company Limited has introduced ‘Know Your Policy’, a new in-app feature designed to enable health insurance coverage is easier to understand and is highly accessible to its customers. This aligns well with IRDAI's mandatory Customer Information Sheet (CIS) and the broader consumer protection objectives. The module which is accessible on the Star Health customer app, provides a concise, easy-to-read summary of policy inclusions, exclusions, and applicable waiting periods. The feature is divided into two main sections: What’s Included and What’s Not Included. It has seen a reduction in customer calls following proactive communication on exclusions and waiting periods, indicating the value of such tools in improving customer satisfaction and preparedness. The rollout of ‘Know Your Policy’ is part of Star Health’s larger digital strategy, which continues to deliver great results. Star Health’s app has crossed 11 million downloads, with over 1.2 million monthly active users.