Partnership30 Oct 2025, 11:01 am
Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement
AI Summary
Tata Communications and NiCE have formed a strategic partnership to revolutionize enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra’s AI-powered Customer Interaction Suite with NiCE’s industry-leading CXone Mpower CX Al platform. The solution aims to deliver intelligent, automated, and hyper-personalised customer experiences across more than 190 countries and territories. The partnership also introduces the Tata Communications Kaleyra TX Hub, a modular orchestration layer that connects customers’ existing CX stack and enterprise tools into a unified, intelligent, total agent experience.
Key Highlights
- Strategic partnership between Tata Communications and NiCE to transform global contact centres
- Introduction of AI-powered customer experience solutions
- Leverage of Tata Communications’ robust digital channels, globally compliant voice and network infrastructure, and deep cloud migration expertise
- Introduction of Tata Communications Kaleyra TX Hub for seamless integration of existing CX systems
- Focus on delivering secure, scalable, and personalised customer experiences