Partnership4 Nov 2025, 03:33 pm
TCS to Transform Customer Experience for Leading UK Supermarket Chain Morrisons
AI Summary
Tata Consultancy Services (TCS) has expanded its partnership with Morrisons, one of the UK’s largest supermarket chains, to transform its operations and customer experience. The five-year partnership will help Morrisons deliver new digital products at speed, set up an automation factory and a Business Intelligent Command Centre (BICC) for a 360-degree operation view, and make more data-driven decisions. TCS will support this effort by delivering end-to-end engineering services, modernizing legacy platforms, and embedding AI-powered solutions to improve service outcomes.
Key Highlights
- TCS to help Morrisons align operations across key business functions including retail, e-commerce, and marketing.
- TCS to increase efficiency and accelerate Morrisons’ digital transformation.
- TCS to deliver end-to-end engineering services and modernize legacy platforms.
- TCS to set up an automation factory and a Business Intelligent Command Centre (BICC).
- Partnership designed to reduce service disruptions, manual interventions, and response time, and deliver more consistent and engaging customer experience for shoppers.