New Launch25 Jun 2025, 01:50 pm
Thomas Cook India Launches WhatsApp Calling Feature for Forex Queries
AI Summary
Thomas Cook (India) Limited, a leading omnichannel forex services company, has launched WhatsApp Calling support for its Forex prepaid card customers. This new feature allows customers to connect directly with Thomas Cook’s team through a WhatsApp voice call, offering real-time, human support - globally. The WhatsApp Calling feature adds additional benefits: eliminating the need to procure local phone sim cards or dial toll-free numbers. The feature is expected to further accelerate the growth trend in leads and customer service.
Key Highlights
- Thomas Cook (India) Limited launches WhatsApp Calling feature for Forex prepaid card customers
- Customers can now speak directly with Thomas Cook’s Forex specialists any time, using WhatsApp
- The new feature eliminates the need to procure local phone sim cards or dial toll-free numbers
- The WhatsApp Calling feature is expected to further accelerate the growth trend in leads and customer service
- Thomas Cook India has witnessed a 75% reduction in forex card queries since the introduction of its WhatsApp Bot