Thomas Cook, SOTC Travel, Fairfax Digital Services, LTIMindtree & Voicing.AI Collaborate to Build India’s First Multi-Modal, Multi-Lingual, Agentic Voice-Enabled, GenAl Advisor

Thomas Cook (India) Limited and its Group Company, SOTC Travel, have partnered with Fairfax Digital Services, LTIMindtree, and Voicing.AI to launch Dhruv, a next-generation platform designed to transform the business travel experience. Dhruv is an agentic AI platform that combines the domain expertise of Thomas Cook and SOTC in the travel industry, the technological prowess of LTIMindtree, and the global innovation capabilities of Fairfax Digital Services. It harnesses cutting-edge AI-driven technologies and Large Language Models (LLMs) to address the rapidly growing and evolving needs of India’s business travel sector. The platform has been developed by AI experts using purpose-built, industry-specific LLMs, empowering businesses to simplify complex travel processes, ensuring effortless management of bookings, cancellations, itinerary modifications, and more—all through an intuitive, real-time interface.