New Launch21 Aug 2024, 05:49 pm
Thomas Cook, SOTC Travel Launch Customer Self-Service App for End-to-End Post-Booking Services
AI Summary
Thomas Cook (India) Limited and its Group Company, SOTC Travel, have launched a Customer Self-Service (CSS) holiday app for both iOS and Android users. The app offers a seamless end-to-end post-booking experience, providing comprehensive booking details, instant accessibility, travel documentation, real-time updates, and an omnichannel advantage. The app has seen significant enhancements since its pilot in April 2024 and currently enjoys a strong customer adoption of 50%.
Key Highlights
- Thomas Cook and SOTC launch Customer Self-Service app for post-booking experience
- App offers comprehensive booking details, instant accessibility, and travel documentation
- Real-time updates and omnichannel advantage provided
- Strong customer adoption of 50% since the app's pilot in April 2024
- Well-timed launch for the festive season to elevate customers' experience for upcoming holidays