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ZOMATO LTD · QQ1 FY-2027 · THE CALL

Record revenue masked by margin collapse; profitability claims unsubstantiated

The verdict, the claims that held up, the sharpest analyst exchanges, and the risks — the earnings call, decoded from the transcript.

Q1 FY27 resultsZOMATOZomato Ltd02 Aug 2026 · 6 min read
Verdict

Hold

confidence 7/10

Credibility

Grade C

Maintained $1B EBITDA FY29 goal from prior calls; no new FY27/FY28 revenue/profit targets given. Q1 profitability far below stated 4% EBIT target.

Short-term outlook

Cautiously Optimistic

next 1–2 quarters

Long-term outlook

Optimistic

multi-year

Spectacular revenue growth (182% YoY) masks a profitability cliff: PAT down 47% QoQ despite 16.9% revenue growth, leaving NPM at 0.5%—far below 4-6% guidance. Management claims competitive peak passed and margins will improve, but Q1 data contradicts this. Long-term ROCE framework offers optionality if execution delivers; near-term margin pressure is the key risk.

₹20211 Cr

Revenue · +182% YoY

₹92 Cr

Reported PAT · +268% YoY

Compressing

Margins · vs guidance: Overstated

Did the claims hold up?

Management's claims vs. the numbers

Q1 was peak competitive intensity

MISS

PAT down 47% QoQ despite 16.9% QoQ revenue growth; margin claims lack support

Margins expected to improve directionally

OVERSTATED

OPM 2.9%, NPM 0.5%, QoQ PAT declined; no near-term expansion visible

4% EBIT margin and 6% Adj EBITDA margin long-term

Unverified

NPM 0.5%, OPM 2.9% current quarter; gap suggests 5-6 year horizon minimum

Older cohorts spending 3x vs 3 years ago, retention holding

MET

60% of cohort retained overall; 3x for full cohort including churn

Discount-led growth unsustainable; competitive intensity predictable

Partial

Company still matching prices in competitive markets; assertion unproven

Earnings quality

What changed since the last call

Deltas vs. the prior call

Capex per store raised 150%

Upgrade

From ₹1 Cr to ₹2.5 Cr to expand supply chain capacity; warehousing lumpy. No immediate margin benefit.

Quick Commerce margin guidance raised from 5-6% to 6%

Upgrade

Management claims higher visibility on margins; actual OPM 2.9%, far below. Gap unresolved.

Long-term guidance maintained, not raised

Neutral

Same $1B adjusted EBITDA FY29, same 60%+ NOV CAGR. Prior call already set these. No new quantified targets.

AOV guidance shifted to flat expectation

Downgrade

Prior: assortment expansion expected to lift AOV. Now: AOV to stay range-bound. Revenue growth frequency-only.

The Q&A

Analysts pressed hard on profitability: how 0.5% NPM reconciles with 4% EBIT guidance, whether competition peak claim is proven, capex ROI math. Management defended via ROCE framework and blamed seasonality, wage hikes, and store ramp costs. Held firm on margin improvement but offered no near-term proof.

The exchanges that mattered

QC margin guidance upgrade — Gaurav Malhotra, Axis

Partial

Capex increases and larger stores driving efficiency. Higher capex per store lining up for margin expansion. Now have higher visibility on margins.

Competitive intensity and pricing trap — Vivek Maheshwari, Jefferies

Answered

Q1 was peak; competition now predictable (subsidy-based). Discount-led growth unsustainable—no pullback path once customers expect subsidies. Prior experience shows discount strategy failed; infrastructure wins.

MTU doubling and pricing strategy — Vivek Maheshwari, Jefferies

Partial

Strategy is not zero discount; we reinvest profits into value. Gradual process. Expect competitive intensity to ease, reducing need to match.

AOV decline drivers — Aditya Soman, CLSA

Answered

AOV flat YoY for Q1, same as last year. Mix of categories and seasonal factors. We don't drive NAOV; outcome of assortment. Focus is NOV and margins.

NAOV outlook amid assortment expansion — Manish Adukia, Goldman Sachs

Answered

Wallet share grows but NAOV stays flat. Low-margin assortment added (general merchandise). Higher frequency = smaller cart size. Conflicting pulls offset NAOV growth.

EBIT margin claims vs reality — Vijit Jain, Citigroup

Answered

Yes, includes ESOP and depreciation. That's the long-term framework.

Capex per store vs NOV growth reconciliation — Manish Adukia, Goldman Sachs

Partial

Capex tied to supply chain and warehousing, not just store. Capex expands market, opens smaller-city stores at lower NOV per day but profitable at 6% margin. ROCE framework matters, not individual metrics.

Profitability roadmap — Aditya Suresh, Macquarie

Dodged

EBIT margin negative, no ROCE today (industry in making). Framework is how much to invest. Talk about future targets, not current.

MTU addition drivers — Ankur Rudra, JP Morgan

Dodged

Not really anything different.

Competitive response in food delivery — Ankur Rudra, JP Morgan

Partial

Price competitive in certain markets. Example: lowered gold free delivery threshold from ₹199 to ₹99. That defends against low-value order formats.

Margin outlook given peak competition — Manish Adukia, Goldman Sachs

Partial

At this point we can say that.

Payables increase driver — Ashwin Mehta, Ambit

Answered

Both trade and expense payables included. Increase driven by business scale, not aggressive vendor terms. Expense payables fluctuate.

Guidance

Forward guidance and management's confidence

Quick Commerce 60%+ NOV CAGR for 3-year horizon

Medium

From prior calls; not upgraded this quarter. Based on cohort retention and frequency growth, not AOV expansion.

Adjusted EBITDA margin 6% long-term

Low

Stated target. Current OPM 2.9%; gap of 3+ percentage points. Timeframe unclear—likely FY28–FY29.

EBIT margin 4% long-term (incl ESOP, depreciation)

Low

Long-term aspiration. Current NPM 0.5%. Contradicted by near-term QoQ PAT decline of 47%.

Quarterly margin pressures easing post-Q1 peak

Medium

Management asserts competitive peak has passed; unverified. Next quarter will test credibility.

₹2.5 Cr capex per store (up from ₹1 Cr)

High

Includes warehousing and supply chain. Lumpy investment horizon. Expect continued heavy capex for geographic expansion.

Focus on larger store format (2,100-2,200 OPD)

High

Shift to premium real estate. Ramp time longer but higher throughput potential.

Risks the call surfaced

Ranked by how much they should concern a holder

Profitability trajectory

High

PAT ₹92 Cr (0.5% NPM) far below 4% EBIT guidance. QoQ decline 47% despite revenue growth signals margin compression, not expansion.

Competitive intensity

High

Management claims Q1 competitive peak has passed and become 'predictable.' Unverified assertion. Rivals may sustain aggressive subsidy spending.

Capex ROI uncertainty

Medium

Capex per store up 150% (₹1Cr→₹2.5Cr) but NOV per store only +60%. Larger stores take longer to ramp; ROI timeline unclear.

AOV flattening and frequency dependency

Medium

NAOV flat for two quarters. Growth now frequency-only; no pricing power. If user acquisition slows, growth stalls.

Inventory shrink structural headwind

Medium

Inventory losses 1.8% of NOV (perishables-driven). Management admits losses are 'asymptotic,' unlikely to improve materially.

Management

Score 6/10. Candid on cost pressures (wages, inventory loss, store ramp) and competitive dynamics. Vague on margin recovery timeline and ROCE path. Avoids quantifying near-term targets. Delivered strong YoY revenue growth (182%); scale-up proven. However, QoQ PAT decline 47% despite 16.9% revenue growth signals margin execution miss. Capex per store doubled with uncertain ROI.

What to watch next
  • 1 · Sep 2026

    Q2 FY27 results; guidance on margin trajectory

  • 2 · FY27 full-year

    Blinkit profitability inflection if capex payoff materializes

  • 3 · FY28–FY29

    $1B adjusted EBITDA milestone and path to 4% EBIT

Long-term ROCE framework offers optionality if execution delivers; near-term margin pressure is the key risk.

Informational and educational content only. Not investment advice.