New LaunchJun 24, 2026, 12:14 PM
eGain Launches AI Agent for Zoom Contact Center
AI Summary
eGain announced the launch of eGain AI Agent for Zoom Contact Center, an integration designed to provide AI-powered answers and actions directly within the Zoom platform. This new offering aims to enhance contact center efficiency by giving agents access to a single, governed knowledge source, thereby reducing handle time and improving first-contact resolution. The solution is available on the Zoom App Marketplace and extends eGain's broader integration strategy across various contact center platforms.
Key Highlights
- eGain announced eGain AI Agent for Zoom Contact Center, delivering AI-powered answers and actions.
- The integration provides contact center agents with access to certified answers from a single, governed knowledge source.
- It aims to reduce handle time, improve first-contact resolution, and offer an audit trail for compliance-sensitive organizations.
- eGain AI Agent for Zoom Contact Center is available on the Zoom App Marketplace.
- The solution listens to customer conversations in real time, identifies intent, and surfaces answers and next-best-action guidance.
- It can query external systems and execute transactions on the customer's behalf.
- This integration extends eGain's existing CCaaS coverage, which includes Amazon Connect, Genesys, and Talkdesk.
Price Impact
More from EGAN