EGAIN Corp

eGain Corp (EGAN) announced it has won two bronze Stevie® Awards at the 23rd annual International Business Awards®. The company's eGain AI Knowledge Hub™ was recognized for 'AI for Customer Experience,' and eGain Composer™ received an award for 'Customer Service Innovation of the Year.' These awards highlight eGain's approach to enterprise AI based on reliable, managed knowledge, with nominations judged by over 200 business professionals globally.

eGain announced it has won two Bronze Stevie® Awards in The 23rd Annual International Business Awards®. The eGain AI Knowledge Hub™ was recognized in the “AI for Customer Experience” category, and eGain Composer™ won in the “Customer Service Innovation of the Year” category. These awards acknowledge eGain's commitment to leveraging governed, enterprise-grade knowledge as the foundation for AI in customer service operations.

eGain Corp announced that Unigarant, a leading Dutch insurer and subsidiary of ANWB, has selected eGain's AI Knowledge Hub. This partnership aims to modernize Unigarant's knowledge management, establish a foundation for its company-wide AI strategy, and enhance customer experience. Unigarant plans to improve advisor productivity, ensure consistent service across multiple channels, and enable Enterprise AI Search and AI-powered service experiences.

eGain announced that Unigarant, a leading Dutch insurance company and subsidiary of ANWB, has selected its AI Knowledge Hub. This partnership aims to modernize Unigarant's knowledge management, establish a foundation for its enterprise AI strategy, and improve customer service across various channels. The eGain platform will enhance advisor productivity, enable AI-driven service experiences, and provide trusted content to brokers and policyholders.

eGain announced that Technology Credit Union (Tech CU) has selected its AI Knowledge Hub to modernize member service and establish a governed, AI-ready knowledge foundation. Tech CU, a financial institution with $4.5 billion in assets serving over 170,000 members, chose eGain for its comprehensive knowledge lifecycle management and composability. This selection follows eGain's recognition as a Leader in the Gartner Magic Quadrant for Customer Service Knowledge Management Systems, including being named the top solution for compliance-driven service use cases.

eGain announced that its management is scheduled to present at the Oppenheimer Virtual 29th Annual Technology, Internet & Communications Conference. The presentation will take place on August 11, 2026, at 10:15 am PT, and will include virtual one-on-one meetings with investors. A webcast of the presentation will be accessible through the company's investor relations website.

eGain Corporation announced it has been recognized as a 'Leader' in the inaugural Gartner Magic Quadrant for Knowledge Management Systems for Customer Service. This recognition establishes customer service knowledge management as a distinct infrastructure software category, with eGain positioned at the forefront. The company's AI Knowledge Hub and AI KnowledgeOps framework are highlighted for centralizing content, personalizing experiences, and ensuring compliance for AI-powered customer service. CEO Ashu Roy emphasized the critical role of reliable knowledge in the age of AI for customer service automation.

eGain Corporation announced it has been recognized as a Leader in the inaugural Gartner Magic Quadrant for Knowledge Management Systems for Customer Service. This recognition establishes knowledge management for customer service as a distinct software category, with eGain positioned at the forefront. The company's AI Knowledge Hub and Composer platform are highlighted for their role in providing trusted, compliant, and accurate knowledge for customer service automation, particularly in regulated industries.

eGain announced the launch of eGain AI Agent for Zoom Contact Center, an integration designed to provide AI-powered answers and actions directly within the Zoom platform. This new offering aims to enhance contact center efficiency by giving agents access to a single, governed knowledge source, thereby reducing handle time and improving first-contact resolution. The solution is available on the Zoom App Marketplace and extends eGain's broader integration strategy across various contact center platforms.

eGain announced the launch of its AI Knowledge Suite for Healthcare, a new product designed to provide a governed and auditable knowledge foundation for healthcare contact centers. This suite aims to solve the problem of fragmented knowledge that hinders healthcare AI's effectiveness, leading to inaccurate answers and actions. The company expects the suite to significantly improve operational efficiencies for health plans and health systems, including reducing handle times, accelerating new hire productivity, and increasing first contact resolution rates. It also helps reduce preventable claim denials and ensures regulatory compliance.