EGAIN Corp

eGain announced that its management is scheduled to present at the Oppenheimer Virtual 29th Annual Technology, Internet & Communications Conference. The presentation will take place on August 11, 2026, at 10:15 am PT, and will include virtual one-on-one meetings with investors. A webcast of the presentation will be accessible through the company's investor relations website.

eGain Corporation announced it has been recognized as a 'Leader' in the inaugural Gartner Magic Quadrant for Knowledge Management Systems for Customer Service. This recognition establishes customer service knowledge management as a distinct infrastructure software category, with eGain positioned at the forefront. The company's AI Knowledge Hub and AI KnowledgeOps framework are highlighted for centralizing content, personalizing experiences, and ensuring compliance for AI-powered customer service. CEO Ashu Roy emphasized the critical role of reliable knowledge in the age of AI for customer service automation.

eGain Corporation announced it has been recognized as a Leader in the inaugural Gartner Magic Quadrant for Knowledge Management Systems for Customer Service. This recognition establishes knowledge management for customer service as a distinct software category, with eGain positioned at the forefront. The company's AI Knowledge Hub and Composer platform are highlighted for their role in providing trusted, compliant, and accurate knowledge for customer service automation, particularly in regulated industries.

eGain announced the launch of eGain AI Agent for Zoom Contact Center, an integration designed to provide AI-powered answers and actions directly within the Zoom platform. This new offering aims to enhance contact center efficiency by giving agents access to a single, governed knowledge source, thereby reducing handle time and improving first-contact resolution. The solution is available on the Zoom App Marketplace and extends eGain's broader integration strategy across various contact center platforms.

eGain announced the launch of its AI Knowledge Suite for Healthcare, a new product designed to provide a governed and auditable knowledge foundation for healthcare contact centers. This suite aims to solve the problem of fragmented knowledge that hinders healthcare AI's effectiveness, leading to inaccurate answers and actions. The company expects the suite to significantly improve operational efficiencies for health plans and health systems, including reducing handle times, accelerating new hire productivity, and increasing first contact resolution rates. It also helps reduce preventable claim denials and ensures regulatory compliance.

eGain (NASDAQ: EGAN) announced the publication of a joint report co-authored with Deloitte, titled 'The $9 Trillion Knowledge Exodus.' The report addresses the growing institutional knowledge crisis caused by baby boomer retirements, estimating an economic impact of $6.9 trillion to $9.6 trillion in lost production. It highlights that 92% of companies lack effective systems to secure knowledge from retiring employees, despite 85% of executives recognizing it as a significant threat. The report outlines a five-step framework for systematic knowledge securing, positioning eGain's AI-powered solutions as key to transforming this challenge into a competitive advantage.

eGain announced the publication of a joint report with Deloitte titled 'The $9 Trillion Knowledge Exodus: How Organizations Can Turn Baby Boomer Retirements Into Competitive Advantage.' The report highlights the critical issue of institutional knowledge loss due to mass Baby Boomer retirements, projecting economic consequences of $6.9 to $9.6 trillion in lost output. It also reveals that 92% of organizations fail to capture knowledge from departing retirees, despite 85% of C-suite leaders recognizing it as a critical threat. The report provides a practical five-step framework for organizations to capture, organize, and deploy institutional knowledge, positioning eGain's AI-powered knowledge management solutions as a key part of the solution.

EGAIN Corp reported strong financial results for the third quarter and nine months ended March 31, 2026. Net income for Q3 surged to $2.42 million, with diluted EPS of $0.09, significantly up from the prior year. Total revenue for the quarter increased to $22.5 million, primarily driven by SaaS growth. The company also saw a substantial increase in net cash provided by operating activities for the nine-month period.

eGain reported strong fiscal Q3 2026 results, with total revenue reaching $22.5 million, a 7% year-over-year increase, and GAAP net income significantly improving to $2.4 million. The company highlighted accelerating demand for its AI Knowledge Hub, which saw annual recurring revenue grow 26% year-over-year to $48.0 million. Profitability exceeded expectations, driven by increased market awareness of AI knowledge challenges and strong customer interest in new product launches, leading to an updated positive full-year guidance.

eGain announced the general availability of eGain Evaluator, a new product designed to ensure the accuracy and compliance of AI-generated responses for enterprises. This solution addresses the challenge of maintaining AI response quality over time, particularly in regulated industries like financial services and insurance, where inaccurate information can lead to significant financial and legal risks. Evaluator offers continuous testing, monitoring, and performance management capabilities to prevent issues before they impact customers or the business.