eGain, Deloitte Report on $9 Trillion Knowledge Exodus
eGain announced the publication of a joint report with Deloitte titled 'The $9 Trillion Knowledge Exodus: How Organizations Can Turn Baby Boomer Retirements Into Competitive Advantage.' The report highlights the critical issue of institutional knowledge loss due to mass Baby Boomer retirements, projecting economic consequences of $6.9 to $9.6 trillion in lost output. It also reveals that 92% of organizations fail to capture knowledge from departing retirees, despite 85% of C-suite leaders recognizing it as a critical threat. The report provides a practical five-step framework for organizations to capture, organize, and deploy institutional knowledge, positioning eGain's AI-powered knowledge management solutions as a key part of the solution.
Key Highlights
- eGain and Deloitte co-authored a report on the 'knowledge exodus' from Baby Boomer retirements.
- The report projects $6.9 to $9.6 trillion in lost output due to institutional knowledge loss.
- Over 30 million Americans will turn 65 in the next four years, impacting knowledge transfer.
- 92% of surveyed organizations fail to consistently capture knowledge from soon-to-be retirees.
- 85% of C-suite leaders view the knowledge exodus as a moderate to mission-critical threat.
- The report outlines a five-step framework for systematic knowledge capture.
- Real-world examples show 37% FCR improvement and 30-point NPS rise from knowledge consolidation.
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