Hexaware Launches Tensai® for Reasoning Ops with Agentic AI

Hexaware Technologies has launched Tensai® for Reasoning Ops, an operating stage of its Tensai® Agentic ITOps platform. This new offering introduces evidence-based agents to IT operations, aiming to shift focus from faster demand resolution to demand removal. The platform leverages live operational signals, enterprise context, and data from observability, CMDB, topology, change, and dependency systems to provide reasoned, evidence-backed actions that human experts validate. Key features include an 'evidence first' approach, policy-aware decision-making, cross-tower reasoning, and self-improvement capabilities. Hexaware benchmarks Tensai® for Reasoning Ops to achieve significant improvements in MTTR, manual touch reduction, cost-to-serve, SLA, and user experience, with early outcomes targeting 25-40% faster MTTR and 35-45% lower manual touch. The solution is now available for mid-to-large enterprises.