Coforge Launches CXnova AI Platform for Real-Time Customer Experiences

Coforge has launched CXnova, an AI-native customer experience (CX) platform designed to deliver personalized, real-time customer interactions. The platform utilizes a multi-agent architecture, integrating AI, content, and channel systems into a unified experience execution layer. CXnova addresses the challenge of operationalizing AI across the customer journey by enabling autonomous customer journeys that learn and adapt. It employs domain-specific ontologies and knowledge graphs to provide context to specialized agents for content generation, decision-making, and experience delivery across various touchpoints. The platform is ready for enterprise-scale deployment across industries like travel, banking, insurance, and healthcare, integrating with existing systems for rapid adoption.